We can deliver to almost anywhere globally, however if you are unsure if we delivery to your area then please get in touch and we will be happy to help.
UK Delivery Prices:- UK mainland ONLY –
For UK mainland we offer two levels of delivery.
Our standard delivery is £4.95 and items are sent Royal Mail, 2nd class delivery. Please allow 3-5 working days for delivery. Please note this is a non-tracked service.
Alternatively we offer an Express Delivery service for £7.95, this is either sent with Royal Mail tracked or a Courier, depending on location. Please allow 1-2 working days for delivery – this service is only available Monday to Thursday and orders must be received before 12 Noon.
International Delivery
We offer a flat rate delivery charge of £35.00 on all items sent outside of the UK mainland, items are sent the best way dependant on country. We ask that you please allow 7 to 28 days for international delivery. All items will be sent tracked.
Gift Orders
We can send items as gifts to arrive by particular dates and sent to different addresses – perfect if you are wanting to send items as a gift,
If you have any query then do please contact us via email and we will respond as quickly as we can.
RETURNS, REFUNDS & EXCHANGE POLICY
We hope you don’t ever need to, as we pride ourselves on our quality and service, but if you do need to return an item you have 28 days after delivery to return an item to us. Please note that all refunds will be made back to the original tender type. All items must be returned, unused and in its original packaging together with proof of purchase. Hygiene-sensitive items including bed linen, pillows, mattress-toppers, duvets, bedspreads etc. may not be returned for a refund or replacement unless faulty.
Please note for ALL CURTAIN purchases – If the strings on the header tape are pulled in any way the product becomes non-returnable and non-refundable.
Please note, items must:
- Be unused and in their original condition (including all packaging and tags intact)
- Have your proof of purchase or receipt, without this we are unable to provide a refund or exchange. This does not affect your statutory consumer rights.
If you are ordering Fabric by the metre, it cannot be returned to us once purchased as it is cut specifically to your order and cannot be re-sold.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right.
Returns
If the item is not faulty or damaged it must be returned as supplied, labeled, unused and in its original packaging, we reserve the right to withhold a percentage of the refund value and will not refund the postage costs. On receipt of the returned items we will replace them or refund you your money.
To return an item(s) first email us, informing us what you are returning and why. DO NOT return something UNTIL we ask you to. Once you have received confirmation from us to return the item please send the item(s) to:
Returns Address is:
Customer Returns, Surrey Linen Company, Tandridge Lane, Lingfield, Surrey. RH7 6LW
Regretfully Surrey Linen Company does not pay the cost of returning an item to us. And we recommend that you return your items via registered post. Return postage is at your own cost and risk. Your statutory rights are not affected.
Please note we will not issue a refund or exchange until we have received the returned goods and they have been checked. Please acquire proof of postage for returns in case your returning parcel(s) becomes lost in the post. Please keep proof of postage safe until we have confirmed receipt of goods. Until we have received any returning item(s), it is your parcel(s), and you are responsible for a safe and guaranteed return to us.
It is not the responsibility of Surrey Linen Company to track down any item(s) the customer has returned to us that has become lost in the post, and we cannot issue a refund or replacement under these circumstances.
Refunds
The time it takes to receive a refund depends on how your item is returned and what method you used to pay.
Please note that all refunds will be made to the original payment method.
Once your item has been returned back to us, we will inspect it and then process your refund. You will receive an email to confirm your refund has been issued. Please allow 7-10 working days to receive your email. The time for the refund to reach you will depend on your method of payment and usually is processed within 3-5 working days.