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PRICE POLICY

Every item is described as accurately as possible and represents excellent value for money. The correct price is that which is displayed on this website, at the time that we receive your application, save in the case of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, e.g. alterations to the rate of value-added tax. If the correct price is higher than the price displayed on the website, you may return the goods within our 14-day approval, in new condition.

We reserve the right to adjust the VAT element if this changes from 20%.

PRICE POLICY ON SALE PRICES

We always strive to bring our customers the best possible offers and deals whilst ensuring to operate fair commercial practices without misleading our customers.

Where we detail price reductions on our website the following pricing policy shall apply: The ‘WAS’ price shown next to an item on this website is the highest price at which the item has been offered for sale in the last 12 months by us or one of our sister company publications (details on request). Some items have been offered for sale at a price lower than the ‘WAS’ price during the last 12 months but, unless otherwise indicated, the ‘NOW’ price shown is the lowest price at which the item has been offered by us. Details of intervening prices are available on request. In all cases, the ‘WAS’ price will have applied for a continuous period of 28 days or more.

CLEARANCE / SALE PROMOTIONS

Clearance/Sale products and promotions are subject to availability and are not an indication of availability. Offers may be changed or withdrawn without notice by Surrey Linen Company at any time. We reserve the right to cancel a promotion / reject redemption of a promotional code when stock runs out or when the total value of the promotional codes already exceeds a certain financial value.

CANCELLATION

Under the Consumer Protection (Distance Selling) Regulations, you have a statutory right to cancel your order and receive a full refund, apart from items personalised for you. You may cancel your order up to and including the seventh day after receipt.

We guarantee to replace or refund any item that does not meet with your complete satisfaction. All we ask is that the item is returned to us within 14 days, unused and in its original packaging with all original documentation.

ORDER ACCEPTANCE

We may not be able to accept your order, or part of your order, due to one of the following reasons:

  • Authorisation of your payment failed
  • We made a pricing or product description error
 

PRIVACY POLICY

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes. When you make a purchase from our website, we do collect certain personal information from you (for example your name, email address, payment address and details). All such information is held on secure servers.

In order to serve you most efficiently, reputable third-party banking (including PayPal & Barclays) handle our credit card transactions. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private. Customer contact promise.

We realise how important it is to securely store any information that you provide. Surrey Linen Company maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can, therefore, rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as ‘https’ will replace the ‘https’ at the front of the www.surreylinencompany.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. To give you, even more, confidence in shopping online with, our checkout process uses Verified by Visa, Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us. To use these services, you must first register with the bank or other organisation that issued your card. Verisign Verified by Visa Mastercard SecureCode Once you’ve registered and created your own private password with your card issuer, you’ll be prompted automatically at checkout to provide this password each time you make a purchase.

PAYMENT POLICY & METHODS

If you are paying by credit card, please note that your card will only be debited as your individual items are despatched.

WE ACCEPT:

  • Credit & Debit Cards
  • PayPal
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